InnoLIFT FAQs
See full details on ROUGH TERRAIN Straddle Loader Here or Call us at (866) 924-5438
InnoLIFT Loaders are designed to operate mainly indoors and on solid, flat, and parallel ground (like a standard pallet jack). Avoid rough terrain and slopes greater than 5 degrees for safe use. Operating outside is permitted if InnoLIFT is used on solid ground and in dry weather.
In-stock model terms: Full payment required prior to shipping from our Cleveland, Ohio warehouse. Due to limited available stock, payment terms are NOT offered. However, financing is available through our partners at Ascentium Capital. Click here to apply for Financing
In-stock model terms: Full payment required prior to shipping from our Cleveland, Ohio warehouse. Due to limited available stock, payment terms are NOT offered. However, financing is available through our partners at Ascentium Capital. See “How Do I Apply for Financing”.
Out-of-stock model terms: Advanced payment of 60% required; remainder due prior to shipping from our Cleveland, Ohio warehouse. If drop shipped from manufacturer, balance due prior to shipping from Finland.
InnoLIFT maintains a limited stock due to current market and supply chain conditions. In-stock models ship within 3 days of customer purchase from our Cleveland, Ohio warehouse. Out-of-stock models ship from our manufacturer in Finland to Cleveland. Lead Times: Sea Freight is approximately 16-20 weeks and Air Freight 6-8 weeks. If a customer requests multiple units, InnoLIFT USA may drop ship to customer location to help reduce the shipping and handling fees.
InnoLIFT loaders are built to last a long time and with the highest quality European standards. Service issues are minimal and easily managed at your facility – loaders do not need to be sent back to our warehouse. If you have an issue, call us at (866) 924-5438 and we’ll analyze your issue and solve the problem. Videos and/or pictures may be required. Most InnoLIFT parts can be purchased through InnoLIFT USA. Some parts may be shipped from our manufacturer in Finland direct to customer via DHL. If there is a more complex issue, we’ll recommend you contact your local material handling equipment Dealer and their service technician can assist.
- We’ve developed a series of demo and training videos to help customers understand how our machines work. You can access videos on this website and on our YouTube channel.
- You may visit our Cleveland, Ohio warehouse to see a live demo. Please call (866) 924-5438 to schedule an appointment – required to guarantee our availability.
- Review “What our customers are saying ..” at the bottom of our Home page
- Read our Blog page
InnoLIFT USA is the exclusive North American distributor. Our territory covers the USA, Canada, and Mexico. InnoLIFT loaders are sold direct to end-users ONLY.
First, review our Return Policy guidelines 
before making an attempt to send a machine back. Sending a machine which doesn’t meet our guidelines will result in a rejected return and will be sent back at customer’s expense.
Second, download these forms:
IMPORTANT:
For models stocked and sold out of our Cleveland, Ohio warehouse, download our Return Policy above.
For models ordered from our manufacturer, returns are NOT accepted.
For models stocked and sold out of our Cleveland, Ohio warehouse, download our Return Policy .
For models ordered from our manufacturer, returns are NOT accepted.
Fill out the online form and a sales representative will contact you upon review to help you choose the appropriate model for your needs. For detailed specifications, click here to see our Technical Data Sheet.
InnoLIFT Loaders come standard with a 1-year parts warranty. InnoLIFT USA offers a 2-year extended parts warranty (3 years total) for an additional $499.00.
InnoLIFT is an innovative portable forklift that lifts itself and its load into and out of virtually any delivery vehicle. Easily load and unload all pallet types from a vehicle or street-level facility. Designed for nearly all delivery vehicle types including Mercedes Sprinter, Ford Transit and Ram ProMaster cargo vans; box trucks and semi-trailers.
Don’t lift it, INNOLIFT it!
- AC Wall charger: InnoLIFT comes with a 12 v / 10 amp (110V US) AC Smart Wall Charger.
- DC cable (optional): You may purchase our proprietary DC in-vehicle charging cable which is used to keep your InnoLIFT charged while on-the-go. Primarily use for higher volume deliveries or those who wish to have the security of a charged unit during long transports. The charging cable plugs right into your cargo van’s DC outlet.
Batteries should last a minimum of 3 years, if used properly. For replacement batteries, contact InnoLIFT USA at (866) 924-5438 and a representative will recommend a battery to be purchased at your local auto parts store. All replacement batteries should be secured inside the cover.
Depends on usage. Low volume deliveries may need to charge their InnoLIFT once a week or once a month. High volume deliveries could be once per week or daily.
IMPORTANT: DO NOT charge unit with ignition key in the ‘ON’ position. See Operator’s Manual.
Lifts use a rechargeable battery and may be 12v / 44 amp or 12v / 36amp depending on the model. Batteries are subject to change.
Download the Rear Plate Installation Guide. (Download the InnoLIFT Rear Plate PDF Guide)
InnoLIFT loaders are designed with counterbalance weights in the forks and a 90-degree uninterrupted loading platform is necessary to manage protruding step bumpers on vans to ensure safe operation.
We accept all major credit cards, certified checks and ACH and bank wire transfers.
- Credit card payments are taken over the phone by calling (866) 924-5438 (2.5% credit card processing fee applies).
- Send certified checks to: Frendix USA, LLC, 731 Beta Dr. Unit B, STE 4, Mayfield, OH 44143
- ACH and bank wire transfers: Download our ACH and bank wire transfer PDF here
Financing is available through our partners at Ascentium Capital. See “How Do I Apply for Financing?”.
- A – Rear Door Height Opening? (Enter Measurement in inches.)
- B – Rear Door Width? (Enter Measurement in inches.)
- C – Ground to Bed? (Enter Measurement in inches.)
- D – Wheel Housing? (Enter Measurement in inches.)
View our “How to Measure Your Delivery Vehicle Video”
Make more deliveries per day
- Fast loading / unloading reduces delivery time
- Add new delivery routes for increased revenue & profitability
- Extended battery charge limits downtime
Take care of your workers safety and health
- No more heavy lifting
- Reduces employee fatigue, workplace injuries and turnover
- Worker satisfaction creates longevity and raises productivity
Complete vehicle independence
- Replaces liftgates, ramps, hoists & conventional pallet jacks
- One driver can handle deliveries up to 2200 lbs.
- InnoLIFT can be switched between different vehicles
