InnoLIFT FAQs
See full details on ROUGH TERRAIN Straddle Loader Here or Call us at (866) 924-5438
Most InnoLIFT Loaders are designed to operate mainly indoors and on solid, flat, and parallel ground (like a standard pallet jack). Avoid rough terrain and slopes greater than 5 degrees for safe use. Operating outside is permitted if InnoLIFT is used on solid ground and in dry weather.
Rough Terrain: Our NEW ERT1000.1500 Rough Terrain Straddle Loader has been designed to use on uneven, rough surfaces (hard packed gravel, uneven delivery sites, and moves up/down warehouse ramps and over thresholds). Contact us to buy one now!
Financing is available through our partners at Ascentium Capital. Click here to apply for Financing
Payment Options: 1. Advance payment in full, or 2. 60% advance payment; balance due prior to shipping. Financing is available. See “How Do I Apply for Financing”.
InnoLIFT models ship direct to our customers business from our warehouse in Finland. We offer sea and air freight delivery options. Contact us for a quote and estimated delivery times.
InnoLIFT loaders are built to last a long time and with the highest quality European standards. Service issues are typically minimal and easily managed at your facility – loaders do not need to be sent back to our warehouse. If you have an issue, call us at (866) 924-5438 and we’ll analyze your issue and instruct you on solving the problem. Videos and/or pictures may be required. Most InnoLIFT parts can be purchased through InnoLIFT USA. Some parts may be shipped from our manufacturer. Any issue can be solved by contacting a service technician at your local material handling equipment dealer.
We’ve developed a series of demo and training videos to help customers understand how our machines work. You can access videos on this website and on our YouTube channel. Additionally, we may be able to provide references of customers in your area to offer a demo.
Frendix USA is actively seeking qualified distributors to better serve our customers. Contact us to see if there is a distributor in your area.
Please be advised that returns are not accepted. Frendix USA takes extra care to assist customers in helping select the best model for their business needs. As we depend on our customers to provide accurate vehicle measurements, we cannot be held responsible for errors in vehicle dimension data.
If an exchange is required, the customer will be responsible for any associated costs. In cases of damage during transport, Frendix USA will address and resolve the issue without requiring a return.
For models stocked and sold out of our Cleveland, Ohio warehouse, download our Return Policy 
.
For models ordered from our manufacturer, returns are NOT accepted.
Fill out the online form and a sales representative will contact you upon review to help you choose the appropriate model for your needs. For detailed specifications, click here to see our Technical Data Sheet.
InnoLIFT loaders come standard with a 1-year limited warranty. InnoLIFT USA offers a 2-year extended parts warranty (3 years total) for an additional $699.00.
InnoLIFT is an innovative portable forklift that lifts itself and its load into and out of virtually any delivery vehicle. Easily load and unload all pallet types from a vehicle or street-level facility. Designed for nearly all delivery vehicle types including Mercedes Sprinter, Ford Transit and Ram ProMaster cargo vans; box trucks and semi-trailers.
Don’t lift it, INNOLIFT it!
- All InnoLIFT models come with an AC Smart Wall charger that plug into standard US 110v outlets.
- DC cable (optional): You may purchase our proprietary DC in-vehicle charging cable which is used to keep your InnoLIFT charged while on-the-go. Primarily used for higher volume deliveries or those who wish to have the security of a charged unit during long transports. The charging cable plugs right into your cargo van’s DC outlet or easily install one in the back of your van.
Batteries should last a minimum of 3 years, if used properly. For replacement batteries, contact Frendix USA at (866) 924-5438 and a representative will recommend a battery replacement which customers may purchase online or at their local auto parts store. US replacement batteries are not the same size as OEM batteries and require being secured inside the cover.
Depends on usage. Low volume deliveries may need to charge their InnoLIFT once a week or once a month. High volume deliveries could be once per week or daily.
IMPORTANT: DO NOT charge unit with ignition key in the ‘ON’ position. See Operator’s Manual.
Our AGM type rechargeable batteries are either 12v or 24v depending on model.
Download the Rear Plate Installation Guide. (Download the InnoLIFT Rear Plate PDF Guide)
InnoLIFT loaders are designed with counterbalance weights in the forks and a 90-degree uninterrupted loading platform is necessary to manage protruding step bumpers on vans to ensure safe operation.
We accept all major credit cards, checks and ACH and bank wire transfers. Financing is available.
- Credit card payments are taken over the phone by calling (866) 924-5438 (2.5% credit card processing fee applies).
- Send checks to: Frendix USA, LLC, 731 Beta Dr. STE B, Cleveland, OH 44143 USA.
- ACH and bank wire transfers: Download our ACH and bank wire transfer PDF here
Financing is available through our partners at Ascentium Capital. See “How Do I Apply for Financing?”.
- A – Rear Door Height Opening? (Enter Measurement in inches.)
- B – Rear Door Width? (Enter Measurement in inches.)
- C – Ground to Bed? (Enter Measurement in inches.)
- D – Wheel Housing? (Enter Measurement in inches.)
View our “How to Measure Your Delivery Vehicle Video”
Make more deliveries per day
- Fast loading / unloading reduces delivery time
- Add new delivery routes for increased revenue & profitability
- Extended battery charge limits downtime
Take care of your workers safety and health
- No more heavy lifting
- Reduces employee fatigue, workplace injuries and turnover
- Worker satisfaction creates longevity and raises productivity
Complete vehicle independence
- Replaces liftgates, ramps, hoists & conventional pallet jacks
- One driver can handle deliveries up to 2200 lbs.
- InnoLIFT can be switched between different vehicles
