InnoLIFT FAQs
See full details on All-Electric Rough Terrain Straddle Loader Here or Call us at (866) 924-5438
InnoLIFT Standard and E-Drive Loaders are designed to operate on solid, flat, and parallel ground (like a standard pallet jack). Avoid rough terrain and slopes greater than 5 degrees for safe use. Operating outside is permitted if InnoLIFT is used on solid ground and in dry weather.
Our All-Electric Rough Terrain Straddle Loader has been designed to use on common delivery locations with uneven, rough or hard-packed surfaces like gravel (e.g., construction sites), up ramps, and over thresholds. With larger rubber tires and treaded drive-train the ERT series is a must see!
Financing is available through our partners at Ascentium Capital. Click here to apply for Financing
Advance payment in full required prior to shipping. Financing is available. See “How Do I Apply for Financing”.
In-stock lifts ship from our warehouse in Cleveland, Ohio USA via LTL freight. Lifts ship within 1-3 business days with full payment.
Out-of-stock lifts may ship directly to our customers from Finland via sea freight. Air freight may be offered for an additional cost.
Lead times vary. Ask us for a quote.
InnoLIFT loaders are built to last, meeting the highest European quality standards. Service needs are minimal and can typically be handled at your facility—there’s no need to return the loader to our warehouse. If an issue arises, call us at (866) 924-5438, and we’ll diagnose the problem and guide you through the solution. Photos or videos may be required for assessment. Please include the model and serial number located on the chassis placard. Most InnoLIFT parts are available through Frendix USA, while some may be shipped from our manufacturer. For additional support, a service technician at your local material handling equipment dealer can assist with any issue.
We’ve developed a series of demo and training videos to help customers understand how our machines work. You can access videos on this website and on our YouTube channel. Additionally, we may be able to provide references of customers in your area to offer a demo.
Frendix USA is actively seeking qualified distributors to better serve our customers. Contact us to see if there is a distributor in your area.
Please be advised that returns are not accepted. Frendix USA takes extra care to assist customers in helping select the best model for their business needs. As we depend on our customers to provide accurate vehicle measurements, we cannot be held responsible for errors in vehicle dimension data.
If an exchange is required, the customer will be responsible for any associated costs. In cases of damage during transport, Frendix USA will address and may resolve the issue without requiring a return.
Review the Products page for available models & specifications, view the videos, then select Get Quote. Customers will receive an email with detailed price, delivery, and purchasing information. If you need immediate assistance call (866) 924-5438 to speak with an experienced sales representative. Detailed model specifications are available upon request.
InnoLIFT loaders come standard with a 1-year limited warranty. InnoLIFT USA offers a 2-year extended parts warranty (3 years total) for an additional $699.00.
InnoLIFT is an innovative portable forklift that lifts itself and its load into and out of virtually any delivery vehicle. Easily load and unload all pallet types from a vehicle or street-level facility. Designed for nearly all delivery vehicle types including Mercedes Sprinter, Ford Transit and Ram ProMaster cargo vans; box trucks and semi-trailers.
Don’t lift it, INNOLIFT it!
- All InnoLIFT models come with an AC Smart Wall charger that plug into standard US 110v outlets.
- DC in-vehicle charging cable (optional): You may purchase our proprietary DC in-vehicle charging cable which is used to keep your InnoLIFT charged while on-the-go. Primarily used for higher volume deliveries or those who wish to have the security of a charged unit during long transports. The charging cable plugs right into your cargo van’s DC outlet or easily install one in the back of your van. Available only with our semi-electric models.
Batteries should last a minimum of 3 years, if used properly. For replacement batteries, contact Frendix USA at (866) 924-5438 and a representative will recommend a battery replacement which customers may purchase online or at their local auto parts store. US replacement batteries are not the same size as OEM batteries and require being secured inside the cover.
Depends on usage. Low volume deliveries may need to charge their InnoLIFT once a week or once a month. High volume deliveries could be once per week or daily.
IMPORTANT: DO NOT charge unit with ignition key in the ‘ON’ position. See Operator’s Manual.
Standard semi-electric models have a battery capacity of 12V/44Ah.
ERT and E-Drive all-electric models have a battery capacity of 24V/36Ah.
All batteries are rechargeable AGM type.
Installation instructions can be found in your operators manual which is included with your purchase.
(Download the InnoLIFT Rear Plate PDF Guide) 
InnoLIFT loaders are innovatively designed with counterbalance weights in the forks and require our adjustable, aluminum loading plate to provide a safe 90-degree platform for cargo vans with step bumpers.
We accept all major credit cards, checks and ACH and bank wire transfers. Financing is available.
- Credit card payments are taken over the phone by calling (866) 924-5438 (3% credit card processing fee applies).
- Send checks to: Frendix USA, LLC, 39 Bellview St., Cleveland, OH 44022 USA.
- ACH and bank wire transfers: Download our ACH and bank wire transfer PDF here
Financing is available through our partners at Ascentium Capital. See “How Do I Apply for Financing?”.
- A – Rear Door Height Opening? (Enter Measurement in inches.)
- B – Rear Door Width? (Enter Measurement in inches.)
- C – Ground to Bed? (Enter Measurement in inches.)
- D – Wheel Housing? (Enter Measurement in inches.)
View our “How to Measure Your Delivery Vehicle Video”
Make more deliveries per day
- Fast loading / unloading reduces delivery time
- Add new delivery routes for increased revenue & profitability
- Extended battery charge limits downtime
Take care of your workers safety and health
- No more heavy lifting
- Reduces employee fatigue, workplace injuries and turnover
- Worker satisfaction creates longevity and raises productivity
Complete vehicle independence
- Replaces liftgates, ramps, hoists & conventional pallet jacks
- One driver can handle deliveries up to 2200 lbs.
- InnoLIFT can be switched between different vehicles
