First, review our Return Policy guidelines    before making an attempt to send a machine back. Sending a machine which doesn’t meet our guidelines will result in a rejected return and will be sent back at customer’s expense.

Second, download these forms:

1. Customer Return Letter 
2. Return Merchandise Authorization (RMA) Form 

IMPORTANT:
For models stocked and sold out of our Cleveland, Ohio warehouse, download our Return Policy above.

For models ordered from our manufacturer, returns are NOT accepted.