First, review our Return Policy guidelines  adobe pdf icon  before making an attempt to send a machine back. Sending a machine which doesn’t meet our guidelines will result in a rejected return and will be sent back at customer’s expense.

Second, download these forms:

  1. Customer Return Letter  adobe pdf icon
  2. Return Merchandise Authorization (RMA) Form  adobe pdf icon

For models stocked and sold out of our Cleveland, Ohio warehouse, download our Return Policy above.

For models ordered from our manufacturer, returns are NOT accepted.