InnoLIFT loaders are built to last a long time and with the highest quality European standards. Service issues are minimal and easily managed at your facility – loaders do not need to be sent back to our warehouse. If you have an issue, call us at (866) 924-5438 and we’ll analyze your issue and solve the problem. Videos and/or pictures may be required. Most InnoLIFT parts can be purchased through InnoLIFT USA. Some parts may be shipped from our manufacturer in Finland direct to customer via DHL. If there is a more complex issue, we’ll recommend you contact your local material handling equipment Dealer and their service technician can assist.